Shibe Rewards Loyalty Program

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Welcome to Shibe Rewards program!  We're glad to have you on the team.

Points are accumulated through your lifetime purchases and online actions.  Based on your point total, you'll be placed in the tiers below - each with their own rewards!

Shibe Rewards Program

     

    SHIBE REWARDS FREQUENTLY ASKED QUESTIONS

    Last updated: February 17, 2020

    1. WHAT IS THE SHIBE REWARDS LOYALTY PROGRAM?

    The Shibe Rewards Loyalty Program is Shibe's NEW customer loyalty program that allows sports and entertainment fans – from Rookie to All-Star to Hall of Fame and beyond – to earn Points that can be redeemed for Shibe Rewards products and to earn other perks.

    2. WHO CAN JOIN THE PROGRAM?

    The Program is open to individuals who are legal residents of the United States (including its territories and possessions) who are at least 18 years old or the age of majority in the Member’s jurisdiction of residence, whichever is older, for their personal use only, and is limited to one (1) account per individual.

    3. HOW DO I JOIN THE PROGRAM?

    Eligible individuals may enroll in the Program by creating an account, or by logging in to an existing account, on www.shibevintagesports.com and agreeing to the PROGRAM TERMS. You may be required to provide your full name, mailing address, email address, and date of birth and to create a password in order to create an account.

    4. WHAT AM I AGREEING TO BY JOINING THE PROGRAM?

    By joining the Program, you agree that you have read, understand and agree to be bound by the PROGRAM TERMS and by any changes or modifications we may make to those Program terms and conditions. You also agree to receive Program-related emails from us and our partners.

    5. WHAT ARE THE TERMS OF THE PROGRAM?

    Please refer to the PROGRAM TERMS for the full list of Program terms and conditions.

    6. HOW WILL YOU USE THE INFORMATION I PROVIDE THROUGH THE PROGRAM?

    The personal information collected from you in connection with the Program is subject to our PRIVACY POLICY.

    7. HOW DOES THE PROGRAM WORK?

    The Program has 3 main Tiers – Rookie, All-Star, and Hall of Fame – as well as G.O.A.T. level membership. As you advance to the next main Program Tier, the faster you can earn Points to unlock Rewards. Rewards can be used toward Shibe Rewards products available on www.shibevintagesports.com.

    8. WHAT ARE THE PROGRAM TIERS?

    There are 3 main Program Tiers – Rookie, All-Star, and Hall of Fame – as well as G.O.A.T. level membership.

    9. WHAT ARE THE REWARDS?

    Each Tier has its own Points earning rate and Rewards* available while in that Tier:

    Rookie

      • Spend $1 and earn 1 Point

    All-Star

      • Spend $1 and earn 2 Points
      • $5 off coupon

    Hall of Fame

    G.O.A.T.

      • Exclusive access to select products and events

    10. HOW DO I EARN POINTS?

    You can earn Points by logging in to your account and then making qualifying purchases or taking qualifying actions. We may also, at our sole discretion, provide additional Points in connection with certain transactions and promotions.

    You may earn Points for dollars you spend on each qualifying transaction on www.shibevintagesports.com, excluding federal, state, and local taxes, shipping charges, employee or other discounts, and items purchased with a gift card, merchandise credits, or any Rewards or other awards. Some purchases may be excluded from the Program, at Shibe's discretion. 

    Some actions may require additional disclosures by you in order to qualify. Birthday Points are earned only if you provide your birthday information at least 1 month prior to your birthday date.

    11. HOW DO I QUALIFY FOR EACH PROGRAM TIER?

    Program tiers are based on your qualifying purchases all-time.

    12. WHAT IS G.O.A.T. LEVEL?

    G.O.A.T. level is an invitation-only Program status offered to Program Members who have achieved and maintain Points beyond Hall of Fame in a preceding year. Members with G.O.A.T. status will receive special perks not available to other Tier levels.

    13. HOW DO I QUALIFY FOR G.O.A.T. LEVEL?

    G.O.A.T. level status is by invitation only.

    14. HOW DO I REDEEM POINTS FOR REWARDS?

    You may redeem Points upon reaching the following Point minimums:

      • 500 Points = $5 off coupon
      • 1000 Points = $10 off coupon
      • 2000 Points = $20 off coupon
      • 4000 Points = $40 off coupon

    You may redeem Points for eligible Rewards by signing into your account. To redeem Points for a Reward, you must have a valid physical address linked to your account. Rewards may only be redeemed for Shibe Rewards products available on www.shibevintagesports.com unless expressly authorized by Shibe. You cannot combine Rewards with any other coupon or promotion. Rewards cannot be exchanged or returned for another product or service or a monetary refund. Points used to redeem a Reward will be deducted from the total Points available in your Member account; however, you will remain in your current Tier for its entire 365-period even if you use Points in your account. Points may not be used toward purchases of gift certificates, charitable items, promotional value sets, sales tax, or shipping charges. Credits from multiple accounts may not be aggregated unless authorized by Shibe. Taxes on Rewards may apply where required by law. Any tax liability, including disclosure, is the sole responsibility of the Member.

    15. WHEN WILL MY POINTS BE AVAILABLE?

    It may take up to 7 days for eligible purchases or actions to post to your account. It may take 24 hours for you to be able to redeem Points once rewarded.

    16. HOW DO I CHECK MY MEMBER ACCOUNT STATUS?

    You can check your membership level and account status by logging into your account on www.shibevintagesports.com and going to the “Loyalty” section on your dashboard.

    17. WHAT IF MY POINTS ARE NOT SHOWING IN MY ACCOUNT?

    If you have concerns that a purchase or other action was not properly applied to your Member account, you should contact Shibe Customer Service at team@shibesports.com and provide your name, address, phone number, and email address associated with your account, the date of the alleged purchase or action, and the issue(s) you encountered. This email must be sent within forty-five (45) days after the alleged purchase or action took place. We are not responsible for late notifications regarding purchases or actions not being credited to a Member account.

    18. DOES MY MEMBERSHIP EVER EXPIRE?

    While your membership may remain open, Points will expire after 365 days of inactivity, a period in which a Member earns no Points, makes no qualifying purchases, takes no qualifying actions, and redeems no Points.

    19. CAN MY MEMBERSHIP BE REVOKED?

    Your membership may be revoked by Shibe, in its sole discretion, at any time. Any abuse of the Program; failure to follow any of these Terms; membership inactivity for more than 365 days; misrepresentation; or conduct that may be detrimental to Shibe or our interests may result in the revocation of your membership and make you ineligible for further participation in the Program. If, in Shibe's sole discretion, we suspect fraud, misrepresentation, abuse, or violation of these Terms, we also have the right to take appropriate legal action.

    20. WHAT HAPPENS TO MY POINTS IF MY MEMBERSHIP IS REVOKED?

    If your membership is revoked, any Points or Rewards in your account or available to you prior to such termination will automatically expire, and your access to the Program and its features will automatically terminate, in Shibe's sole discretion.

    21. CAN THE PROGRAM BE MODIFIED OR TERMINATED?

    Yes. Shibe may, in its discretion, cancel, amend, modify, restrict, and/or terminate the Program, the Program Terms, or any aspect or feature of the Program, at any time without prior notice, even if such changes may affect Points already earned and/or the value of Rewards already accumulated and/or the ability to redeem Rewards.

    22. WHAT HAPPENS TO MY POINTS IF THE PROGRAM IS TERMINATED?

    If the Program is terminated, any Points or Rewards in your account or available to you prior to such termination will automatically expire, and your access to the Program and its features will automatically terminate, in Shibe's sole discretion.

    23. HOW DO I CREATE AN ACCOUNT / LOGIN?

    Visit our Login page here to create your Shibe Rewards account or log in to an existing account.

    24. WHAT DO I DO IF I FORGOT MY PASSWORD?

    If you have forgotten your password, go to the Log In page and click on the “Forgot Password” link. You will then be prompted to enter the email address associated with your www.shibevintagesports.com account, and a temporary password will be emailed to that email address. Follow the prompts in the email to create a new password.

    25. HOW DO I TERMINATE / CANCEL MY PROGRAM MEMBERSHIP?

    If you decide you no longer want to be part of the Program, you may cancel your membership at any time by contacting the Shibe team here. Your email must specify your name, address, phone number, and email address associated with your account, and confirm that you wish to be removed from the Program. It may take up to 7 business days for your cancellation to complete.

    26. WHAT HAPPENS TO MY POINTS IF I TERMINATE / CANCEL MY PROGRAM MEMBERSHIP?

    If you cancel your membership, you forfeit any Points you may have earned and/or any Rewards that might otherwise have been available to you during your continued participation in the Program. If you wish to return to the Program after cancelling your membership, you will be required to join the Program again starting with no Points or available Rewards.

    STILL HAVE QUESTIONS? CONTACT CUSTOMER SERVICE HERE.